Is Wireless Internet as reliable as DSL or Cable?
Yes. Our service does not have the issues of satellite or mobile technology where weather becomes a problem. You will enjoy an always on internet connection.

If I purchase a wireless router from DSLbyAir, what is the warranty?
90 Day replacement warranty. DSLbyAir may at it's sole discretion replace the router with one that provides similar functionality.

I bought (or have) XYZ wireless router, will you configure it for me during installation?
Yes. However, if you purchase a router after the installation is complete,and the installer has already left, you will be charged a $55.00 service call fee for him to return to program the router.

Is your service better than Satellite, Wild Blue, HughesNet, etc?
Yes. Our service does not have the issues of where weather becomes a problem. You will enjoy an always on internet connection. Additionally, satellite internet service has an astro-physical problem compared to our service, where the connection must travel over 100,000 miles round trip to reach your home. This causes a latency issue to the internet, otherwise known as lag. What this means is that it takes up to 200x the amount of time for your internet connection to receive the data than it does with our service. Satellite also has daily download limits. Sometimes a Windows Update can cause you to reach your daily download limit and you will no longer be able to enjoy a high speed connection.

How fast is it?
Our service range from 20x to 80x faster than dialup. The wireless connection does not require the use of any phone lines. Our network experiences an average of 3-30ms in delay before reaching the internet.

Is there a contract?
Our service has a 12 month contract. After the contract period ends, our service goes to month-to-month. You can cancel at anytime by scheduling a free uninstall of your equipment by calling us at 228-831-8881.

Is it possible to do a Self-Install?
Since our installation requires professional configuration of the router equipment based on location, it is not possible to do a Self-Install.

Do I need to purchase any special equipment?
No, we provide all the equipment necessary during your installation. The only equipment required is a computer with a 10/100 Network interface. Most newer computers have these by default.

Can I use a wireless router in my home?
Yes. You may connect our service directly to your wireless router.

Is it like satellite?
No. Our service does not have the severe latency issues that satellite has. A satellite signal travels approximately 100,000 miles roundtrip for every internet request. They use special proxy technology, but there is still a latency issue of up to 4 seconds.

Is it like Cingular, Sprint, Verizon, etc. moblie broadband?
No. Our wireless service is a fixed wireless connection, meaning you cannot travel with it. Additionally, mobile broadband speeds are normally slower than ours, and experience higher latency.

My house has deed restrictions which do not allow outdoor antennas, can I still get service?
Federal Law limits the ability of landlords, homeowner associations, and local/state governments from restricting your ability to install an antenna to receive our service. For more information please visit the FCC Web Site.